Technical Onboarding Specialist
Manage customer onboarding process efficiently
Usually onsite but during COVID – work from home.
We are currently looking for a Technical Onboarding Specialist, based in Barcelona, capable of managing the customer onboarding process from customer commitment stage through to product activation. This person will plan the product integration strategy, test and troubleshoot the client’s implementation, keep track of customer interaction using integrations tools and CRM and discover and analyse gaps in the customer experience that
may lead to customer attrition.
The candidate will work closely with the Sales Team, supporting the pre-sale process when needed and ensuring the transition from prospect to customer is seamless. She/He will also work with the Solutions Engineer to escalate custom requests and follow them up until resolution. Fluency in English is a must and French/ German is a plus.